Terms and Conditions

About Us

• CareChooser Limited - Companies House of England and Wales registration number 10487408

• Registered Office - 1 Charter Way, London, N14 4JS, U.K

• Email - hello@carechooser.com , info@carechooser.com

• Website - www.carechooser.com

Terms of Service

Overview

This website is operated by CareChooser Limited. Throughout the site, the terms “we”, “us” and “our” refer to CareChooser Limited. All information, tools and services on this site are to be used upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing services and/ or products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here.

Any new features or tools which are added shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. You agree to be bound by these terms and conditions, they form a legally binding contract between you (the client) and us.  

Any breach of these terms may result in the termination of your account, the right to use the platform. We cannot be held liable should these terms and conditions be breached. You agree that the total amount that we can be held liable for is equal to but cannot exceed the amount of commission taken from you.

Section 1 - Online Store and Communication Terms

By agreeing to these Terms of Service, you represent that you are at least the age of 18.

You may not use our products or communication tools for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.                                          

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information. 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Sections 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made with us. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Use of our services

CareChooser is an introductory agency as classified by the Care Quality Commision (CQC) guidelines. CareChooser provides a platform/service to aid the process of choosing care. CareChooser does not employ carers and doesn’t act as an employment or care agency.

CareChooser does not directly supply carers to clients and we aren’t permitted to make changes to a care plan or directly control the delivery of care. We can aid you and provide you information to help you select carers, however the final decision in the choosing of carers remains yours.

Prior to using the platform we carry out checks on carers such as but not limited to visual checks of Disclosure and Barring Service (DBS) checks, identification and passport checks, qualification and reference checks. CareChooser ensures that carers have passed a DBS check in the last 3 years, where carers cannot provide this we will use an external provider to carry out a current DBS check. CareChooser also carries out competency based checks with all carers that use the platform however we cannot be held responsible for, held liable for or control the quality of care provided. We ensure that carer’s profiles are accurate but cannot guarantee the accuracy 100%. 

All services must be paid via our email link, our payment provider and/or into the CareChooser client account. By using our services you agree not to pay any carer or invoice any client introduced through us directly or by any way other than through our payment provider and/or into our client account. If this term is breached you agree to pay an introductory fee of £3000.

Payment through our payment provider in advance is at no extra cost to the client. Manual payments are charged at an extra 1%.

Cancellations may be made up to 24 hours before a booking commences, cancellations with 24 hours will be subject to the full rate due. This is up to our discretion and in certain cases we may make exceptions.

We cannot guarantee that our platform, website and payment links will be working and/or uninterrupted and free from maintenance at all times and cannot take responsibility or liability for any losses or damages that arise should this happen. 

Clients and carers use CareChooser at their own risk, we do not accept liability for any such losses or damages, injuries or accidents that result from the use of our website, profiles, platform and services, the use of carers and provision of care. Clients should ensure their insurance covers carers working with them in their home and should check that carers have their own insurance. 

We will make all reasonable attempts to make sure that our website is accurate and up to date at all times but cannot guarantee this 100%. 

Rates of pay are set by carers and can change at any time but not once a contract has been started unless the current contract is ended and a new one agreed by both parties. Rates will be charged as agreed in the contract but will be subject to an increase of 50% for bank holidays.

Section 8 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input or liability. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 9 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 10 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 11 - Personal Information

Your submission of personal information through any medium is governed by our Privacy Policy. Please view our Privacy Policy.

Section 12 - Errors, inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 13 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 14 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CareChooser, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 15 - Indemnification 

You agree to indemnify, defend and hold harmless CareChooser and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Sections 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Sections 20 - Contact Information

Questions about the Terms of Service should be sent to us at christopher@carechooser.com or at 1 Charter Way, London, N14 4JS. 

Effective May 25th 2018

CareChooser Limited - Companies House of England and Wales registration number 10487408    

Our data protection officer is Christopher Downie, Founder of CareChooser who can be contacted at info@carechooser.com or at 0208 886 0686  

Registered Office - 1 Charter Way, London, N14 4JS, U.K

Email - hello@carechooser.com

Website - www.carechooser.com

CareChooser “we”, “us” and “our” refer to CareChooser Limited recognises the importance of privacy. We want you to feel confident using our services, and this privacy policy (“Policy”) is to help you understand and describe how we collect, use, and disclose the information that we obtain about the users of our websites, services, plug-ins, software or other downloadable tools (all of which we refer to as the “Platform”).

This Policy describes the following:

• Information We Collect

• How we use the information

• Cookies

• What is the legal basis for processing the information?

• How we use the information and what do we use it for?

• Your rights and choices

• Security and storage

• Changes to the Privacy Policy

• Contact Us

Information We Collect

We have reviewed the way we collect and process your data in line with the latest data regulations namely GDPR (General Data Protection Regulation) and also to fit with guidance from the ICO (Information Commisioner’s Office). We have also reviewed each piece of information that we collect and reviewed the reason for doing so.

We collect information such as the following from you:

• Contact details about you and family members

• Financial information

• Technical information

• Location

• Healthcare information

• Personal likes and dislikes

• We may collect information from other sources such as healthcare providers, doctors, nurses etc.

When you visit our site we may automatically collect the following information: 

Visit information such as the URL, the date and time, your time zone, browser type, operation system and device and the phone number used to call us. We may also automatically collect the pages you visit, the lengths of visits and how you came to the site. We may also receive information regarding mouse scrolls and clicks. 

A cookie is a small file that websites store on your computer in order to collect information about how you browse the site and help improve your visit, cookies do not collect information about you personally unless you supply it. Our website uses 'cookies' to track your visit to the site and to help you browse the different sections of our website. 

CareChooser may use cookies to enable us to improve our content and inform us as to which pages of the site you have visited. If you wish you may deactivate the using of cookies by altering the settings of your browser so that it does not allow cookies. Unless this option has been altered then we may use cookies during your visit. Third Parties may also issue cookies when you visit our website, we have no control or liability over this, please see the third parties' Terms and Conditions. 

We use Google Analytics to analyse the use of this website. Google Analytics generates statistics through the use of cookies, which are stored on users’ computers which then creates reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. We use GoCardless as our current payments provider, they may also send you cookies. There privacy policy is here: https://gocardless.com/legal/privacy/

You can find out more information about cookies and how to manage them at the following address. You can disable cookies by changing browser settings which you can find out to do here: http://www.allaboutcookies.org/.

What is the legal basis for processing the information?

There are six lawful reasons that we can use or hold your information are: 1. Consent: you have given consent. 2. Contract: It’s necessary for a contract we have with you. 3. Legal obligation: It is necessary for us to comply with the law. 4. Vital interests: It is necessary to protect someone’s life. 5. Public task: It is necessary for us to perform a task in the public interest. 6. Legitimate interests: It’s necessary for our legitimate business interests.

How we use the information and what we use it for?

As part of CareChooser’s matching of clients and carers and making sure that each is a great fit, we will need to share some of your information with either a client or a carer. We will ask for your permission before sharing any sensitive information. 

We use information for marketing purposes with your consent. 

We collect online user information in order to maintain and improve our services which is a legitimate business interest. 

We collect healthcare information about care sessions with your consent and and invoicing and financial information in order to fulfil our contract with you and for accepting purposes which is a legitimate business interests.

Your Rights and Choices

Confirmation

You have have the right to obtain confirmation that we are processing your data. You have the right to access to your personal data and other supplementary information. You may request verbally by calling us at 0208 886 0686 or in writing at hello@carechooser.com or at CareChooser, 1 Charter Way, London, N14 4JS.

Accuracy

You have a right to request that your personal data that we hold remains accurate and up to date. You can make a request for verbally at 0208 886 0686 or in writing at hello@carechooser.com or at CareChooser, 1 Charter Way, London, N14 4JS.

Erasing

You have a right to request the erasing of your personal data. You can make a request verbally at 0208 886 0686 or in writing at hello@carechooser.com or at CareChooser, 1 Charter Way, London, N14 4JS.

Blocking or restricting

You have a right to block or restrict the processing of your personal data. You can make a request verbally at 0208 886 0686 or in writing at hello@carechooser.com or at CareChooser, 1 Charter Way, London, N14 4JS. 

Moving 

You have a right to move your personal data in certain circumstances. You can contact us verbally or in writing at 0208 886 0686, at hello@carechooser.com or at CareChooser, 1 Charter Way, London, N14 4JS.

Processing

You have a right to object to the processing of your personal data in certain circumstances. You can object verbally or in writing at 0208 886 0686, at hello@carechooser.com or at CareChooser, 1 Charter Way, London, N14 4JS.

Email 

We must ensure that we have prior 'opted-in' consent to send electronic marketing messages by email, text, picture or video messaging, or that the “soft” opt-in applies. You may ask to opt-out of marketing messages by replying to the message, using the button on the email or by sending a message to info@carechooser.com

Cookies

You can instruct your browser not to receive cookies at any time via the browser settings. 

Third-Party analytics

You may opt out of features on third party services such as Google analytics here https://support.google.com/analytics/answer/181881?hl=en

Security & Storage

We take all reasonable steps to protect the information we collect, however unfortunately no measures can guarantee 100% safety of data online. 

We may link to their parties and use third party software on our site and business. We are not responsible for the information practices of third parties but we will not share your information unless it falls into one of the 6 reasons for lawfully doing so. 

Changes to our privacy policy

This policy is effective from 25th May 2018. It may be updated from time to time with any updates appearing here on this page. Where appropriate you will be notified by email. 

Contacting Us

If you have any questions about this privacy policy contact us at 

info@carechooser.com or at 0208 886 0686         

Registered Office - 1 Charter Way, London, N14 4JS, U.K

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

Refer a Friend: 5 hours free - Terms and Conditions

The referred friend must Book 10 HOURS OF CARE OR MORE and accept our terms and conditions.

• The referred friend must use the referring friend’s discount code when booking the care to receive their 5 hours of free care.

• The referring friend will only receive their 5 hours free care if the referred friend does not cancel their contract within the 2 weeks notice period.

• Following the successful completion of the 2 weeks notice period and a booking of 10 hours of care has been made an email will be sent to the referring friend with details about how to claim the 5 hours free care.

• You can't refer yourself!

• Check that your friends are happy and agree to hear about CareChooser.

• We will withhold rewards if we reasonably suspect activity of a fraudulent manner.

• This offer cannot be used in conjunction with any other offer.

• We may change, extend or withdraw this offer at any time and without letting you know.

• If the referred friend has already contacted CareChooser, they will not be eligible for the discount.

• The referred friend can only use the code once and can only use one code on any of their transactions.