This is episode 6 of the Dear Christopher, series where we look at queries and questions from our clients and the questions and queries and conversations across Facebook over the last week.

How does it work? Can we have direct contact with the carer?

We allow direct contact between our carers and our families.

It’s one of the ways that agencies fall down. The more lines of communication that are open the more likely is is that the communication will fall down.

Carer phones the agency, agency staff asks a manager about the query, original member of staff calls carer back. Then that person calls the family and then calls the carer again… all for just one query!

We also have an online care journal, so families can see what is going on with the care once the carer has completed the journal which is in near real time, works very well for families that don’t live so close to their loved ones.

We work on a trusting, flexible basis and we find this results in a much higher level of care. You can call the carer and ask them to come in 10 minutes earlier or 15 minutes later one day. And most of the time I’m sure that’ll be no problem at all.

It works best on a two way basis; if you are flexible with the carer then the carer will be more flexible with you.

I know this way of working is not for everyone.

If you’re looking for more rigid care schedule but with less consistent carers then drop as a message and I can put you in touch with an agency.

If you’re looking for consistent care then fill in the form below, use the live chat below or give drop us a call on 02088860686 and we’ll see if you’re a good fit to work with us.